REFUNDS & RETURNS

WE HOPE YOU ARE THRILLED WITH YOUR SAMPHIRE ENGLAND PURCHASES, HOWEVER IF YOU ARE NOT, PLEASE LET US KNOW AS SOON AS POSSIBLE AND WE CAN WORK TOGETHER TO ARRANGE A RETURN AND REFUND.

• EMAIL US AT: hello@samphireengland.com WITHIN 14 DAYS FROM THE DATE YOU PURCHASED THE ITEM.

• RETURNS MUST BE SHIPPED WITHIN 14 DAYS, UNUSED AND IN THE ORIGINAL PACKAGING. ANY USED, DAMAGED, ALTERED ITEMS FROM SAMPHIRE ENGLAND WILL NOT BE ACCEPTED FOR REFUND.

• THE CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURN SHIPPING.

• PLEASE PACK YOUR RETURN CAREFULLY AS WE ARE NOT RESPONSIBLE FOR THE DAMAGE OR LOSS FOR RETURN SHIPMENTS. WE RECOMMEND YOU USE A SERVICE THAT PROVIDES TRACKING AND INSURANCE.

• REFUNDS WILL BE CREDITED BACK TO THE SAME CARD USED TO MAKE THE PURCHASE.

• SALE ITEMS DO NOT QUALIFY FOR RETURNS, REFUNDS OR EXCHANGES.

• PLEASE CHECK YOUR ITEMS WITHIN 2-3 DAYS OF RECEIVING DELIVERY- ANY DAMAGED ITEMS MUST BE REPORTED TO US WITHIN 3 DAYS OF RECEIVING. YOU MUST PROVIDE PHOTOS OF DAMAGED GOODS. WE CANNOT ACCEPT REFUNDS AFTER THIS TIME FRAME.

• IF YOUR PACKAGE APPEARS TO BE DAMAGED AT THE TIME OF DELIVERY, PLEASE INFORM THE COURIER AND DECLINE THE SHIPMENT. IF YOUR ITEM IS DAMAGED IN SHIPPING, PLEASE CONTACT US IMMEDIATELY ATTACHING PHOTOS OF THE DAMAGED PACKAGING, BOXING AND WE WILL HELP TO RESOLVE THE MATTER ASAP.

IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS THEN PLEASE SEND US AN EMAIL: HELLO@SAMPHIREENGLAND.COM

THANK YOU, SAMPHIRE ENGLAND.